UK Tax Returns gets rid of paperwork and integrates online KYC without coding

Process and Results

Several reasons prompted UK Tax Returns to introduce an automated customer identification solution. The main one is to make the onboarding process more streamlined, saving customers a significant amounts of time. And this could be done by eliminating the need for customers to go and certify copies of documents and then wait for a decision from the company.

Also, UKTR had a specific requirement – the company needed to check different types of ID documents from different countries and to have comprehensive access to up-to-date global watchlists. However, the company doesn’t have a separate IT and technical team. The company started exploring different [identity verification] software solutions. Some of the offers didn’t provide all the necessary functionality, the others could cost several times more, some of them required writing code for solution implementation. As a result, UKTR decided to partner up with GetID as it was able to offer the needed set of technical features and seamless integration.

“We were positively surprised that we didn’t have to develop the front-end ourselves, and the interaction with GetID was great because it gave UK Tax Returns exactly the solution we needed”, said Jose Baptista.

Thanks to GetID, the entire procedure is now much faster. For the company, the time of the automatic verification procedure has been reduced by 25%, and the whole process is much more comfortable for its customers. The entire procedure can now be completed in a few minutes, whereas previously it could take an entire day to prepare the documents.

The team calls liveness test a favourite service provided by GetID. It is what helps to meet the strict criteria when dealing with foreign individuals, while also significantly reducing onboarding time for the client themselves.

“It’s great that AML screening has been integrated seamlessly with ID document verification and the overall workflow,” says the company. It used to be a separate process that was a lot of hassle for the company, but now the client is screened in seconds, with no extra steps required.

It is commonly thought that integrating automatic user identification is a difficult process, requiring the involvement of professional programming teams. This used to be the case, but now things have changed. That is exactly what UK Tax Returns has made sure of. Thanks to the solution the GetID experts are working on, any team will be able to easily set up, work through the rather complex identity verification process and Integrate it into their system, without the need to involve a separate IT team.

“GetID’s interface is simple and straightforward: a good balance of simplicity and complexity. It is great for both the developer and the person who knows very little”, the company summarised.